By Steven Kneeland
This article has an easy aim - to maximise the reader's ability to resolve difficulties. It offers a suite of insights and ideas, and gives a coherent approach and a realistic method in keeping with what most sensible performers truly do to accomplish effects. enterprise psychologist Steven Kneeland offers step by step types, encourages inventive considering and covers the issues that make a distinction in tackling difficulties in an more and more advanced and risky enterprise surroundings.
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Extra resources for Effective Problem-Solving: How to Understand the Process and Practice It Successfully (How to Books (Midpoint))
Example text
Plus, he doesn't want to appear to be a 'details man'. Still, it wouldn't hurt to probe for some specific details on one or two key points. High-level executives often do this as a way of sampling the person's thinking. If the person can give you a lucid, coherent, well-thought-through response to just one or two tough, probing, sharp-edged questions, then you can walk away with the assurance that things are well under control. Staying Close to the Customer It is especially important that you stay close to the customer.
Was it dumped in your lap? Is it just something that happened? Another question might be raised about the deciding-what-to-do Page 16 part of your model. Doing things isn't all that simple. It may require getting the time and commitment of other people. People with pressures and problems and priorities of their own. It may involve a complex sequence of action steps. It may involve spending money, or changing the way people do things, or getting the powers that be to re-think a long-standing corporate policy.
People with pressures and problems and priorities of their own. It may involve a complex sequence of action steps. It may involve spending money, or changing the way people do things, or getting the powers that be to re-think a long-standing corporate policy. So our two-step model might better reflect the reality of things by being expanded a bit: A problem comes to my attention. I think about the problem, and then ... I decide what to do. Then I do it. It shouldn't take too much convincing to add on a couple more steps: A problem comes to my attention.