Download Computer telephony demystified: putting CTI, media services, by Michael Bayer PDF

By Michael Bayer

The present cellphone infrastructure is readily being changed with items, platforms, and suggestions in accordance with off-the-shelf machine know-how. Michael Bayer's desktop Telephony Demystified offers every thing you want to reap the benefits of customizable telephony know-how. excellent for everybody from name heart managers, community planners, and CIOs, to telecom engineers, this can be the one-stop, plain-English instructional and reference publication in this scorching subject. you will discover concept-clarifying illustrations and lots of solutions and insights into this key expertise region, including:A entire framework for designing and comparing items, companies, and ideas in response to all appropriate CT criteria specificationsA thorough clarification of CTI and the way to enforce and expand name processing functionalityCoverage of media providers applied sciences together with Text-to-Speech (TTS) and automated Speech popularity (ASR)Integrated motives of either conventional and next-generation switching cloth know-how similar to IP telephonyReal-world eventualities that reveal how CT expertise can enhance company and daily lifestyles

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The bulk of this framework has now been completed and this book represents the result. Despite the challenges involved, the emergence of CT as an essential element of everyone's technology environment is inevitable. Many incremental developments in the telephony, telecommunications, and computer industries have now brought CT to the point where it has emerged as a mainstream technology. Three key factors mark the maturity of CT technology: • Interoperability, through standard CT Plug and Play protocols • Power, through easy-to-use software tools • Access, through low-cost multimedia communications hardware This book provides a thorough introduction to telephony and CT technology based on the latest industry standards.

Com/book. Chapter 1 What Is Computer Telephony? Telephones and computers indisputably are the two technologies that most greatly impact every aspect of our daily lives. These technologies are central to the operation of virtually any business of any size. A vast number of organizations exist only because of these technologies. In fact, one could argue that these are the technologies that hold together the very fabric of the modern information-oriented economy. Computer Telephony, or CT, brings these two technologies together and harnesses their synergy.

This icon is used to mark fundamental concepts of which to take special note. This icon is used to mark points that clarify sources of potential confusion. This icon is used to mark real-world examples and applications of computer telephony technology. You will find that this book is extensively illustrated, to help make the frequently complex and abstract concepts surrounding telephony and CT easier to comprehend. Standardized graphical notations are used wherever applicable. The symbols and icons used in these graphical notations are summarized on the inside of the front and back covers for easy reference.

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