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By K.W. Wöber

Deals methodological framework for answering key benchmarking questionsonly great paintings protecting this topicworld-wide insurance and usageBenchmarking is a buzzword of the decade that describes a mode for evaluating diversified businesses, via measuring numerous info, functionality and targets. This publication makes a speciality of the methodological points of the precise collection of benchmarking companions.

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3). Although Avkiran used an unrealistically small data set in his lodging industry case example, he was one of the first to dedicate a full textbook on DEA exclusively to the service sector (see also Westermann, 1999). However, as Collier and Gregory (1995) point out, only a few hotel managers are applying any of these more sophisticated techniques. Their findings are also consistent with a study by Fitzgerald et al. (1991: 21,31). In general, hotel managers calculate variances for 2 consecutive years only on an item by item basis with the addition of percentages in some cases.

Thus, if P1 is assigned an efficiency score of 1, it is possible to say that P1 ‘is efficient relative to P2, P3 and P4’. 7) and the ratios for P2, P3 and P4 determine their own relative efficiency scores. This is analogous to a Leontief single process input–output system. Farrell extended it to cover many processes and many inputs. 1 Average ratio analysis Thanassoulis et al. (1996) refer to the ratio of an output to an input, or an input to an output, as a performance indicator. Ratio analysis typically involves the use of a number of performance indicators and has traditionally been the method of choice in assessments of performance.

However, as Collier and Gregory (1995) point out, only a few hotel managers are applying any of these more sophisticated techniques. Their findings are also consistent with a study by Fitzgerald et al. (1991: 21,31). In general, hotel managers calculate variances for 2 consecutive years only on an item by item basis with the addition of percentages in some cases. Competitive performance measurement Intuitively it is clear that a key step towards achieving greater efficiency can be performance monitoring and measurement between ‘organizational units’ (Harrington and Harrington, 1995: 34).

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