Download A hotel manager's handbook : 189 techniques for achieving by Vincent P. Magnini PDF

By Vincent P. Magnini

This e-book provides thoughts that mirror the great and sundry adventure of the authors. they've got produced an array of powerful visitor pride strategies from which even the main veteran hoteliers can study and gain. With this functional, easy-to-use ebook, there is not any have to sift via pages of narratives on the way to determine actionable strategies and techniques that may be utilized on the property-level. The publication provides one detailed and actionable patron pride method on every one page―a worthy function for busy managers.

Show description

Read or Download A hotel manager's handbook : 189 techniques for achieving exceptional guest satisfaction PDF

Best travel & tourism books

Bread Making Improving Quality

Textual content sums up fresh study at the complicated adjustments considering bread making and the way the impression the various features shoppers use to outline caliber. Discusses wheat and flour caliber; the molecular constitution of dough; and the position of key elements, corresponding to water. For researchers and practitioners. comprises index and references.

Sex and Tourism : Journeys of Romance, Love, and Lust

Discover the advanced courting among tourism and intimacy during this new booklet with a global standpoint!

With a different mixture of educational and private debts, intercourse and Tourism: trips of Romance, Love, and Lust takes you behind the curtain with inn proprietors, event commute publications, backpackers, and others engaged on either side of the overseas tourism undefined. The editors have created a version that perspectives the location from 3 varied views: vacationer, tourism supplier, and nature of the come across. in contrast to different comparable volumes, this publication is not only concerning the intercourse alternate, but in addition in regards to the position of tourism in love, marriage, and relationships.

The worldwide concentration of intercourse and Tourism will introduce you to:
-off-season romance at the island of Crete
-sex tourism in Cambodia
-a South Korean museum devoted to girls pressured into sexual slavery via the japanese military
-the sexual points of experience go back and forth in Canada
-cross-cultural marriage in Thailand
-gentleman's golf equipment in New Orleans
-Australian river publications and their capability liaisons with clients

People who shuttle to flee their daily lives usually get entangled in occasions they might by no means locate themselves in at domestic. solid or undesirable, lots of those occasions are tested in intercourse and Tourism. you will find out about the unlawful trafficking of women in Nepal, around the globe courses for fighting baby intercourse earrings, and the deadly mixture of AIDS and tourism, yet you are going to additionally locate money owed of affection and romance faraway from domestic. you will see that how the tourism can act as a facilitator of human intimacy and what occurs whilst diversified cultural realities collide.

Anyone occupied with game, relaxation, anthropology, social technological know-how, or tourism should be drawn to this ebook. intercourse and Tourism is an enlightening consultant to the complicated global came upon on the crossroads of sightseeing and intercourse.

Grinding It Out: The Making of McDonald’s

Few marketers can declare to have appreciably replaced the best way we are living, and Ray Kroc is considered one of them. His revolutions in food-service automation, franchising, shared nationwide education, and advertisements have earned him a spot beside the lads and girls who've based not just companies, yet complete empires.

Extra info for A hotel manager's handbook : 189 techniques for achieving exceptional guest satisfaction

Sample text

Intense competition in the hotel sector mandates that guests feel appreciated for their business. Replies to ‘thank you’ such as ‘no problem’ do not communicate appreciation or leave a lasting impression.  We already practice this technique  This technique would not be suitable for our operation  We practiced this in the past and need to jumpstart  We should implement this technique Assigned to: ________________________ Projected Date of Implementation: ___________ 38 A Hotel Manager’s Handbook: Technique #27 #28 Technique #28 Set the Tone During the Reservation Process When a guest makes a reservation via the hotel, it creates a great opportunity to get them excited about coming to the hotel.

The tone of the reservationist’s voice is very important and has the opportunity to start the exceptional guest service before they even arrive at the hotel. Reservationists should be trained to speak with enthusiasm, so the guest will feel it too. This enthusiasm sets the tone for their stay.  We already practice this technique  This technique would not be suitable for our operation  We practiced this in the past and need to jumpstart  We should implement this technique Assigned to: ________________________ Projected Date of Implementation: ___________ A Hotel Manager’s Handbook: Technique #28 39 #29 Technique #29 Smile While on the Telephone A mirror should be hung in front of all hotel reservationists and they should be trained to check their smiles in the mirror when conversing with potential guests.

If the guests decline, the service offered signals care and attention to detail.  We already practice this technique  This technique would not be suitable for our operation  We practiced this in the past and need to jumpstart  We should implement this technique Assigned to: ________________________ Projected Date of Implementation: ___________ A Hotel Manager’s Handbook: Technique #38 49 This page intentionally left blank CHAPTER 3 Frontline Employee Feedback and Evaluation I n a management context, perhaps no writings illustrate the imporAll feedback…ev tance of feedback better than Spencer en co nstructive…can Johnson and Ken Blanchard’s book more motivatio be titled the One Minute Manager [6] than no feedback nal that was published more than thirty at all.

Download PDF sample

Rated 4.89 of 5 – based on 11 votes